Practice the GUEST Process
One scenario for each step: Greet · Uncover · Educate · Suggest · Thank. Get scored and coached after each session.
Choose a Scenario
G — Greet
James
James just walked into the store and is browsing quietly. He hasn't said why he's here yet. Your job is to greet him warmly, make him feel welcome, and open the conversation — without being pushy or jumping straight to a pitch.
U — Uncover
Linda
Linda came in saying her internet has been slow lately. She seems frustrated but hasn't mentioned anything else. Your job is to ask smart discovery questions to uncover her real needs — maybe she streams a lot, has kids gaming, or works from home.
E — Educate
Carlos
Carlos is interested in Optik TV but doesn't understand what makes it different from his IPTV box or a standard cable package. He's open to learning — your job is to educate him clearly on the benefits without overwhelming him with jargon.
S — Suggest
Priya
Priya has heard about your services and seems interested, but she's waiting for you to make a clear recommendation. She has a family of four, streams a lot, and works from home. She needs you to confidently suggest the right package — not just list options.
T — Thank
Mr. Chen
Mr. Chen just agreed to sign up for an internet + Optik TV bundle. The transaction is basically done. Your job is to close the interaction professionally — thank him sincerely, set expectations for next steps, and leave him feeling great about his decision.